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[NP-ENS-S] Effective Negotiation Skills (Synchronous e-Learning)

Offered by School of Interdisciplinary Studies

Certifiable Courses

About Course
Course Structure
Financial Matters
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Area of interest
Workplace Communication, Professional Development

About Course

Course Objectives

More than ever, Organisations today have to negotiate changes in the external and internal enviroment. Organisations which are successful in navigating these changes to drive organisational results are those who are able to effectively negotiate with internal and external stakeholders and get their buy-in. This course will introduce participants to the basic principles and process of negotiation in change management. By the end of the course, participants will be able to identify the role of negotiation in change management and apply suitable techniques and strategies for effective and successful negotiations to implement change management.

Course Description

1.   Understanding the Need for Change and Layers of Change
2.   The Negotiation Process and the Stages of Negotiations
3.   Roles in Negotiating Change Management
3.1   The Role of the Affected
3.2   The Role of the Superior
4.   Building Rapport and Understanding using
4.1   Active Listening and Questioning
4.2   Verbal and Non-Verbal Communication
5.   Achieve Mutual Understanding in Change Management with Key Negotiation Strategies and Approaches
5.1   RP(Reservation Point)
5.2   BATNA (Best Alternative To Negotiated Agreement)
5.3   ZOPA (Zone of Possible Agreement)

Course Structure

TPG course reference No.

TGS-2020000438

Effective Negotiation Skills (Synchronous e-Learning)
Effective Negotiation Skills (Synchronous e-Learning) (NP-ENS-S)
Discover proven methods to resolve conflicts by helping everyone feel that they have won.

This 3-day facilitated workshop will teach you what the negotiation process, stages and skills are, how to easily plan and prepare for a successful win-win negotiation session, and how to use cutting-edge negotiation strategies to always leave everyone feeling that they’ve won.

Whether you’re an entrepreneur needing to improve your bottom-line, an executive looking to play a leadership role, or a newly-promoted manager looking to make an impact, this course will help you become a better negotiator and function with greater impact.

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Effective Negotiation Skills (Synchronous e-Learning) Total course fee
Full Course fee $572.40 $572.40
Enhanced Training Support for SMEs for Singapore Citizen $65.72 $65.72
Enhanced Training Support for SMEs - SPR & LTVP+ $65.72 $65.72
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above $65.72 $65.72
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 $171.72 $171.72
SkillsFuture Baseline Funding for SPR/LTVP+ $171.72 $171.72

GST rate

The course fees payable above are inclusive of 8% GST rate.

Payment option

The payment needs to be made upon the application is submitted.

Allowed payment by

Post-Secondary Education Account (Adhoc withdrawal form);Post-Secondary Education Account (Standing order form);SkillsFuture Credits (SFC);Credit card (e-payment);Debit card (e-payment);PayNow (e-payment)

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.