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[NP-CSQ-F] Customer Service & Quality

Offered by School of Business & Accountancy

Certifiable Courses

About Course
Course Schedule
Course Structure
Financial Matters
Register Interest
Area of interest
Customer Relationship, Soft Skills, Workplace Communication, Business, Professional Development

About Course

Course Objectives

- To equip participants with excellent customer service skils to to compete in today's customer oriented environment.
- Now more than ever, it is crucial to success to understand the customers wants, needs, and expectations as well as apply excellent interpersonal relationship skills to communicate effectively customers and to increase customers retention.

Course Description

- Introduction to customer experience
- Dealing with difficult customers
- Maximising your earnings
- Service recovery steps and processes

Course 
Schedule

Duration: 8 hours
Delivery Mode: Classroom

The schedule may be subject to changes. A detailed timetable will only be released upon enrolment and nearer to the course commencement date.

Course Structure

TPG course reference No.

TGS-2024051630

Customer Service & Quality
Customer Service & Quality (NP-CSQ-F)

Financial matters

Course fees payable (incl. GST & excl. supplementary fee)

Description Customer Service & Quality Total course fee
Full Course fee $468.70 $468.70
Enhanced Training Support for SMEs for Singapore Citizen $54.61 $54.61
Enhanced Training Support for SMEs - SPR & LTVP+ $54.61 $54.61
SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above $54.61 $54.61
SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 $140.61 $140.61
SkillsFuture Baseline Funding for SPR/LTVP+ $140.61 $140.61

GST rate

The course fees payable above are inclusive of 9% GST rate.

Payment option

The payment needs to be made upon the application is submitted.

Allowed payment by

The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).

Refund and withdrawal policy

  • Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
  • Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
  • Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.