Course Information
Learn what it takes to be a better team leader and build the high-performance team you’ve always wanted.
Learning Outcomes
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Generating clear and understandable team goals
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Identifying examples of quality work and successful standards
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Using team discussion and reflection to compare team performance to goals
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Identifying strategies needed to close performance gaps
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Organizing skills essential to getting tasks done
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Decision-Making skills for options evaluation and decision
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Problem-Solving skills to develop solution options
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Communication skills to communicate ideas and performance
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Delegating skills to manage job distribution
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Feedback skills to give constructive feedback
Course
Schedule
Course Date: TBC
Application Period: TBC
Duration: 2 days
Time: 9am to 6pm
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic
This course may be conducted online subject to Covid-19 guidelines.
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
Lesson Plan
a. Goal setting – Using SMART goal method.
b. Use Team discussion to examines team effectiveness from the perspective of eight dimensions.: Purpose and goals, Roles, Team processes. Team relationships, Intergroup relations, Problem solving, Passion and commitment and, Skills and learning
c. Use productivity indicator (from NEA) to measure individual performance.
d. Use appropriate channels to give constructive feedbacks
a. Verbal and non-verbal communications
b. Communication Channels
c. Barriers to communication
a. Type of Decision
b. Decision making Process
c. Options evaluation
a. Skills for Delegation
b. Barriers to Delegation
c. Authority and Responsibility for Delegation
a. Problem Identification
b. Root Cause Analysis
c. Solution Generation and selection
d. Solution Implementation
e. Review and Feedback.
Trainer's Profile
Yong Kam Seng holds a Master in Education and a BSc in Mechanical Engineering.
Kam Seng’s area of expertise are in Customer Service and Service Management.
Before joining Ngee Ann Polytechnic, Kam Seng conducted undercover evaluations of customer service interactions to identify areas for improvement and ensure adherence to brand standards. He developed and implemented customer journey maps to visualise the customer experience, pinpoint pain points, and enhance customer satisfaction at every touchpoint. Kam Seng effectively managed customer complaints by actively listening, empathising with concerns, promptly resolving issues, and followed up to ensure customer satisfaction. He oversees various aspects of service delivery, including process improvement, employee training, and performance evaluation, to optimise service quality and customer satisfaction.
Kam Seng is a lecturer in Ngee Ann Polytechnic for more than 35 years. He teaches different modules such Innovation Make Possible, Service Management, Project Management, Customer Service, Service Innovation, Organisation Effective, Effective Management and Human Resources Management in the CET and PET space.
Certification
Certificate of Performance will be awarded to participants who achieve at least 75% attendance and pass assessments.
Entry Requirements
Applicants should be working in a relevant industry or have an interest to switch to a supervisory position in the environmental services industry.
Course Fees
Funding period is till 31 Dec 2024.
SkillsFuture Credit
All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website to choose from the courses available on the Training Exchange course directory.
Union Training Assistance Programme (UTAP)
NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.
Enhanced training support for SMEs
For enhanced training support for SMEs, enter SME in the promo code during course application.
Long Term Visit Pass Plus (LTVP+) holders, please furnish the following documents to the course administrator to qualify for SSG funding:
Self-sponsored learner (**LTVP+): Copy of your green visit pass card, with the word ‘PLUS’ on the back of the card.
Co-sponsored learner (##LTVP+): Copy of valid and current Letter of Consent (LOC) from MOM
GST Increment in 2024
Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.
Note:
- The fees below are determined based on prevailing funding policies and subject to review and revision.
- Please refer to our FAQs for more information.
Ngee Ann Polytechnic reserves the right to reschedule/cancel any programme, modify the fees and amend information without prior notice.
| Applicants / Eligibility | Fees |
|---|---|
| Full course fees | $490.50 |
| Singaporeans aged below 40 qualified for SkillsFuture Funding | $147.15 |
| Singaporeans aged 40 & above qualified for SkillsFuture Mid-Career Enhanced Subsidy | $57.15 |
| Singaporeans qualified for Enhanced Training Support for SMEs | $57.15 |
| Singapore Permanent Residents & **LTVP+ qualified for SkillsFuture Funding | $147.15 |
| Singapore Permanent Residents & ##LTVP+ qualified for Enhanced Training Support for SMEs | $57.15 |
| Others (and Repeat Students) | $490.50 |