Frequently Asked Questions

What kind of courses does NP CET Academy offer for adult learners?

Our academy offers a wide range of courses for adult learners. From formal qualifications like part-time diploma to post diploma programmes, we also have a wide range of short courses for leaners to choose from. Our courses cover business, accountancy, machine learning, data analytics, digital marketing, applied sciences, health sciences, infocomm & technology, cybersecurity urban solutions and engineering and more. Visit cet.np.edu.sg for more information. Search for the courses of your choice on our page. At NP CET Academy, we also support our learners by providing career services when they train with us.

How to apply for diploma/post-diploma programmes and short courses?

There are several things to note while applying for the diploma/post-diploma and short courses at NP CET Academy. See the Diploma/Post Diploma tab get more info on how to apply for diploma/post-diploma programme as well as our short courses. Or refer to our admission aid page to get more info.

Who can we contact should we want if we have queries on diploma/post-diploma programmes?

For diploma & post diploma courses you can email us here.

Visit Contact Us for more info.

I notice that the registration for the course I wanted to attend is now closed. How do I get more information on the next run of the course?

You may register your interest for our courses here. You will be alerted via email once the course is open for online application.

Please note that registering your interest is not the same as application or acceptance into the course. This is an alert service to notify interested applicants to apply online during the application period.

Where can I get more information on the policies after I am enrolled in the programmes?

Please refer to the information in the student handbook through the STEP portal. Login to your student account to view it.

What are the facilities in NP available for my use as a student?

You may use the library and wireless internet.

How else can I contact CET Academy other than calling the hotline for part-time diploma/post diploma matters?

You may get in touch with us here.

Does NP Alumni qualify for a discount when applying for these courses?

Yes. NP Alumni will enjoy 10% off all courses. Please note that Singapore Citizens and Singapore Permanent Residents who are eligible for MOE course fee subsidies will not qualify for NP Alumni discount.

How are the diploma and post-diploma courses structured?

Diploma courses are conducted over 5 semesters while the post diploma courses are conducted between 2 to 4 semesters. You will take between 2 to 4 modules in each semester.

A Modular Certificate (MC) or a Post-Diploma Certificate (PDC) will be awarded upon completion of all the modules in the semester.

A Diploma or Post-Diploma will be awarded upon successful completion of all the MCs or PDCs within a validity period.

What is the difference between Modular Certificates (MCs) and Post-Diploma Certificates (PDCs)?

MCs and PDCs refer to the Certificates awarded after the successful completion of a number of modules at the end of the semester. MCs are the certificates awarded in the CET Diploma courses while PDCs are the certificates awarded in the Post-Diploma courses.

What are the key features of the diploma/post-diploma Qualifications Framework?

The part-time diploma and post-diploma courses have the same modular structure which offers flexibility for you to learn at your own pace. This framework is adopted by all polytechnics in Singapore.The key features are:

• You may enroll for individual modules or a group of modules under a Modular Certificate, a Post-Diploma Certificate, a full Diploma, or a Post-Diploma.
• Obtaining a Modular or Post-Diploma Certificate acknowledges that you have gained a new set of expertise that will enable you to perform in a certain job function.
• Modules are stackable towards a Modular Certificate or Post-Diploma Certificate.
• Modular Certificates are stackable to a full CET Diploma and Post-Diploma Certificates are stackable to a full Post-Diploma.

What are the differences among the three different types of post-diplomas courses offered?

Advanced Diploma (AD) and Specialist Diploma (SD) courses enable existing diploma or degree holders to deepen their knowledge and to develop specialisations within their trained disciplines.

• SD courses have a shorter duration of between 240 and 300 hours and can be completed within a year. They consist of two Post-Diploma Certificates.
• AD courses have a broader scope of training, takes between 480 and 600 hours, and can be completed in about 1.5 to two years. They consist of three or more Post-Diploma Certificates. Certain courses such as those in nursing and early childhood care & education may have a longer course duration due to regulatory bodies/accreditation agencies requirements.
• DC Diploma (Conversion) courses prepare existing diploma or degree holders for a career switch. These courses have a duration of 240 hours or longer and can be com pleted in about eight months to a year. They are offered via two Post-Diploma Certificates for a one-year course.

Unlike part-time diplomas which are more broad-based, DC courses are focused towards specific job requirements and can be completed faster.

What is the duration of the Part-Time Diploma and Post-Diploma programmes?

Note: Certain courses such as those in nursing and early childhood care & education may have longer course duration due to requirements from the regulatory bodies/ accreditation agencies

What are the differences between Part-Time Diploma programmes and Workforce Singapore’s WSQ Diploma programmes?

Part-Time Diplomas are developed in consultation with industries and economic agencies. They equip students with a broad level of industry-oriented skills with some focus on relevant content training.

Workforce Singapore’s Workforce Skills Qualifications (WSQ) Diplomas are developed with industries and focus on the existing and future needs of specific occupations. They equip students with more practical, work-oriented skills that employers have identified as important in the workplace.

What is SkillsFuture Qualification Award?

The SkillsFuture Qualification Award (SQA) is given to those who attained a WSQ full qualification. The SQA is not for graduates of Part-Time Diploma under the CET Framework. Prior to 1 July 2016, graduates of the Part-Time Diploma were eligible for SQA. The SQA has since ceased in tandem with the increase in upfront subsidy as provided by SSG.

PRE-COURSE APPLICATION

What are the minimum entry requirements (MERs) for Part-Time Diploma and Post-Diploma courses?

Each part-time diploma and post-diploma as different minimum entry requirements (MERs) due to the nature of the course or industry. For more information on the MERs, visit the relevant course page for more info. You can search for the courses here.

Why is relevant working experience required?

Some of our courses leads you to being qualified for a profession or specific area of work e.g accountancy, nursing, life sciences etc thus having relevant work experience in that specific area is required. Your work experience will allow you to undertake projects in a specific technical domain as well has provide you with the foundation to better understand the topics taught in the programme.

Why do your post-diploma programmes require a diploma qualification as part of your minimum entry requirement for courses?

The post-diploma programmes (advanced & specialist) are developed to allow existing diploma or degree holders to switch careers or deepen their knowledge and skills within their trained discipline areas. In addition, the post-diploma programmes has been designed to build on the diploma course which provides the foundation for the discipline, thus you are required to have a relevant diploma qualification as part of your post diploma application.

What if I do not meet the minimum entry requirements? Can I still try to apply for the course?

Given the nature of some courses in specific domains, you are required to have relevant work experience and qualifications to apply for the course. In the event that you have relevant qualifications but do not meet the pre-requisite subject grades, you may be considered for admission after clearing interviews or entrance tests, subject to Ngee Ann Polytechnic’s discretion. You will be notified if you are selected for interviews or entrance tests.

What are entrance tests?

Entrance tests are for potential learners who do not meet the pre-requisite subject grades under the minimum requirements for each course. The entrance tests establish your ability to cope with the academic rigour of the course.  Entrance tests may be conducted for English, Maths and Science (Physics).

How do I apply for the Entrance Tests?

You will be notified by email to register and pay the test fees.

How do I apply for a course?

For details on the application process, you may refer please go to STEP For  Admission Aid matters visit: /admissionsaid/

Since I am allowed to apply for a full course, modular/post-diploma certificate or individual modules for most CET Diploma and Post-Diploma courses. Which application path should I take?

We encourage learners to apply for the full diploma or post-diploma course. This is because priority will be given to full diploma or post-diploma learners during module enrolment. In an event that the particular class/module is full, learners who opt for a module/certification route have wait for the next semester/run to take that particular module. We seek learners understanding on this.

If you unable to sign up for the full diploma/post diploma programme due to other commitments, you can sign apply for a modular/post-diploma certificate/modules. Do note that the validity period for the programme will apply. If you need assistance, get in touch with us here.

Is there a limit to the number of applications I can make?

No. In an event that you have more than one successful application, you are only allowed to do one programme.

I have submitted my application online. What do I do next?

If you have successfully submitted your application for the course online, please do the following:

• visit the respective course catalogue and print out the checklist of documents to be submitted
• complete all required fields on the checklist and submit the relevant documents, as well as the completed checklist to us.

Please note that applications with incomplete documents will not be evaluated.

I was overseas and submitted my documents only after the deadline. Will I still be considered?

All late submissions will not be considered or evaluated.

I would like to change the choice of the course I have applied but I was unable to change it online. What should I do next?

If the applicant wishes to change the course applied, a fresh application has to be submitted online for the desired course. Once the online application period closes, no change request will be allowed.

Will exemptions be given for modules that I have previously taken somewhere else? Will I need to pay the fees for modules exempted?

Please make a request for module exemption when you are offered a place in the course. Exemptions will be considered on a case-by-case basis. Fees will be pro-rated for exempted modules.
Please also refer to FAQs on Recognition of Prior Learning.

APPLICATION STATUS

How will I be informed of the status of my course application?

Successful applicants will receive an email confirmation from CET Academy. It is important to provide a valid email address during your application. You can also check the status of your application via the STEP. Typically application evaluation process will take up to two months. The course application status release date is posted on the course catalogue. A review of the application will take up to two months.

When I checked my online status regarding my application, it was reflected as “Incomplete submission of documents”. Why didn’t CET Academy call and inform me so that I can submit the documents duly?

Every effort is taken to contact applicants via emails and/or phone calls to request the pre-requisite documents. We will follow up with applicants who submit incomplete documents via email and/or phone calls. However as we receive a large number of applications each semester, we would appreciate it if you can refer to the Application Checklist to ensure that all required supporting documents are submitted.

I believed I am one of the first few applicants who have applied for the course when the registration is open, but why am I not in the list of evaluated candidates?

You will be evaluated based on merit and relevant work experience, not the order of application. If you have outstanding documents that were not submitted, the evaluation committee will not be able to evaluate your eligibility.

SUBSIDIES/GRANTS & FUNDING

What are the types of subsidies and fundings available for diploma/post-diploma programmes and short courses?

There are several subsidies, grants and subsidies made available to Singaporeans and Permanent Residents to tap on when signing up for our courses. Terms and conditions apply. Subsidies are also available for SMEs and employers send their staff for training. They are detailed below:

SkillsFuture Credit

All Singaporeans aged 25 years and above can tap on their SkillsFuture Credit to pay for courses. These credits can also be used on top of existing course fees available.

To further encourage Singaporeans to reskill and upskill to seize opportunities, a one-off SkillsFuture Credit top-up of $500 will be provided to every Singapore Citizen aged 25 years and above as at 31 December 2020. Do note that this top-up can be used on all SkillsFuture Credit-eligible courses, and will expire on 31 Dec 2025.

Singaporeans aged 40 to 60 as at 31 Dec 2020 are given an additional one-off SkillsFuture Credit of $500 for training. This additional credit will expire on 31 December 2025. This will be over and above the $500 SkillsFuture Credit top-up for SCs aged 25 and above as at 31 December 2020. This is under the Mid-Career Support Programme.

From 1 October 2020, eligible individuals can use the Additional SkillsFuture Credit (Mid-Career Support) on (i) SGUnited Skills Programme, (ii) SGUnited Mid-Career Pathways Programme – Company Training, and (iii) Career Transition Programmes.  For more info visit: https://www.skillsfuture.gov.sg/credit

Source info: SkillsFuture Singapore

SkillsFuture Mid-Career Enhanced Subsidy

This SkillsFuture Mid-Career Enhanced Subsidy is available for Singaporeans aged 40 and above. This scheme provides enhanced subsidies of up to 90% of course fees for over 8000 SSG-supported certificate courses. At least 90% of programme cost for MOE-subsidised full-time and part-time course ranging form NITEC to postgraduate level for NP CET Academy courses. For more information visit: https://www.skillsfuture.gov.sg/enhancedsubsidy

Source info: SkillsFuture Singapore

Workfare Skills Support Scheme

From 1 July 2020, the Workfare Skills Support Scheme will replace the Workfare Training Support Scheme.. This scheme encourages low wage workers to sign for training to support career development or switch. This schemes in only opened to Singaporeans. For more information visit: https://www.wsg.gov.sg/programmes-and-initiatives/workfare-skills-support-scheme-individuals.html

Source info: Workforce Singapore

What are the types of subsidies and fundings available for employers?

There are two main types of subsidies/fundings available. Terms & Conditions apply

i. Enhance Training Subsidies For SMEs (For Employers)

The Enhanced Training Support for SMEs (ETSS) provides additional support for SMEs with higher course fee grant and enhanced absentee payroll (AP) funding. The scheme supports SMEs who send their employees for training. For more information visit: https://www.ssg.gov.sg/programmes-and-initiatives/training/enhanced-training-support-for-smes.html

Source info: SkillsFuture Singapore

ii. Absentee Payroll Funding (For Employers)

The Absentee Payroll (AP) funding is a grant to help employers defray the manpower costs incurred when they send their employees for certifiable skills training. For more information about AP Funding visit Absentee Payroll (AP) Funding | SkillsFuture for Business – GoBusiness

Source info: SkillsFuture Singapore

I was an ex-part-time Diploma student with Ngee Ann Polytechnic and I was told that I have some unpaid fees. What should I do?

All outstanding fees needs to be paid before we can process your enrollment for another course. For clarifications, please get in touch with us here. You may still apply for the course of your interest. However, the outstanding amount will have to be paid before we can enrol you. If payment for the outstanding amount and the new course fees are not received by the stipulated deadline, your course offer will lapse and the vacancy will be opened to the waiting list.

COURSE FEES 

When do I pay my course fees?

Fees are only payable upon acceptance into the course. You will be informed about the fees payable and the payment deadline in our letter of offer.
The offer will lapse if the fees are not paid by the due date. Appeal for admission will then be subject to available vacancies.

What are the fees that I need to pay?

The fees comprises course fees and insurance fees. For more details about the fees payable, please refer to the respective course pages.

How do I pay my fees?

Please refer to the following link for details of payment modes: Course Application Guide (https://www.np.edu.sg/lifelonglearning/Pages/admissions.aspx)

What are the financial aid or incentives that I can apply for?

If you are taking Modular/Post-Diploma Certificates or full qualification courses, you may use your Post Secondary Education Account (PSEA) to pay fees. You may also apply for MOE Bursaries if you are in the Part-Time Diploma Programme subject to eligibility criterias. For details, please refer to our schemes page.
You may also use your SkillsFuture Credit to pay the module fees. The miscellaneous and insurance fees cannot be paid via SkillsFuture Credit.

GST Increment in 2023

Please note that the GST rate will be revised to 8% with effect from 1 Jan 2023, as such any payable course fees will be subjected to the new GST rate adjustments in 2023.

*As announced at Budget 2022, in view of the revised GST rate from 7% to 8% taking effect from 1 Jan 2023 onwards, there will be no increase in government fees and charges for Singaporeans from 1 Jan 2023 to 31 Dec 2023.

GST Increment in 2024

Please note that the GST rate will be revised to 9% with effect from 1 Jan 2024, as such any payable course fees will be subjected to the new GST rate adjustments in 2024.

*In Budget 2022, the Minister for Finance announced that the GST rate will be increased from:
(i) 7% to 8% with effect from 1 Jan 2023 (first rate change); and
(ii) 8% to 9% with effect from 1 Jan 2024 (second rate change). (Link to https://www.iras.gov.sg/taxes/goods-services-tax-(gst)/gst-rate-change/gst-rate-change-for-consumers1)

What is the attendance requirement for each subject?

If you are sponsored by your company, you need to maintain at least a 75% attendance rate.

If you are self-sponsored, you need to maintain at least a 50% attendance rate.

What if my attendance falls below the requirement?

If you are sponsored by your company, you need to maintain at least a 75% attendance rate. Should your attendance rate fall below the minimum requirement, your sponsoring company will not be able to claim absentee payroll subsidy from SkillsFuture Singapore (SSG) for your participation in the course.

If you are a self-sponsored learner and your attendance rate is below 50%, you will receive an ungraded pass even if you have completed and passed your modules.

What is the maximum deferment that I can have to obtain a full qualification, in the event that I have work or family commitments and need to take a break from my studies?

You can be given up to a maximum two course duration to complete the programme.

For example, in the case of an Advanced Diploma programme, you can take up to three to four years (the normal course duration is 1.5 to two years) to complete the various Diploma/Post-Diploma certificates and be conferred a full Advanced Diploma qualification.

*For more information on class attendance do refer to your student handbook.

If my assessment/examination dates coincides with my work assignment, can I arrange for an alternate date and time?

You are advised to plan your work commitments around your course time-table to avoid clashes. If that is not possible, you are advised to defer your studies.

NP may be prepared to re-schedule assessments and examinations if sufficient notice is given and subject to logistical constraints, failing which you will have to defer the affected module(s) to another semester.

Do I have to repeat the whole MC if I fail 1 module within the MC?

No, you will only need to repeat the module that you failed. However, you will only be awarded the MC after you have passed all the modules.

Is there supplementary exam for the failed module?

There will be no supplementary exams for any failed module in a MC.

Is there funding subsidy for the repeat modules?

There will be no funding subsidy for a repeat module and students are required to pay full fee for repeat modules.

Can I progress to the next MC if I fail any module(s) within my current MC?

We advise you to repeat that failed module(s) in the following semester. You may also take modules from other MCs if the timetable and scheduling permits.

If you require more time, you may also delay repeated the module until you have completed all the MCs in the course.

What are the criteria to be eligible for graduation in a Diploma/Post-Diploma course?

You are required to pass all modules in all MCs/PDCs in order to graduate.

*For more information on common test/examinations do refer to your student handbook.

WITHDRAWAL/DEFERMENT

I wish to withdraw from a course, how do I go about doing it?

Before you plan to withdraw from a course there are policies regarding withdrawal which we would like to highlight, you may access these policies and instructions on how to withdraw here. Please note that withdrawal from course requests must be submitted via the STEP portal.

Is there a certain date by which I must submit my deferment request?

You must submit your request for deferment through the STEP portal under ‘Request & Task’ no later than a week after your semester’s term break.

Can I get a refund on my school fees if I apply for deferment?

No refund on course fees will be given once a student is enrolled in a semester. Students who are eligible for funding subsidy will be deemed to have enjoyed the funding subsidy for that module enrolled and will not receive further funding subsidy in the same module.

*For more information on withdrawal or deferment of programme, you can refer to your student handbook.

**For more information on our withdrawal or deferment policies, you can refer here.

Will I be able to apply for undergraduates studies in the local autonomous universities after I am awarded my Diploma?

The Singapore University of Social Sciences (SUSS) will accept CET graduates into most of their undergraduate programmes. Some programmes may require applicants to undertake an assessment test/interview. Please refer to Singapore University of Social Sciences (SUSS) website.

NUS will accept CET graduates from relevant disciplines into the B.Tech programme if they undertake and pass a bridging programme. For more details, please refer to NUS website.

Will Post-Diploma programmes help me to gain admission into Universities?

The Post-Diploma courses are for existing diploma or degree holders who are planning to enter into a different industry, or wish to develop specialised skills within their trained disciplines. They focus on the specific industry needs and not for progression into a degree programme.

However, universities may take these additional qualifications into consideration when assessing your application.

Should you require more information on further studies, please get in touch with us here for part-time diploma and post-diploma programmes. 

What is the SkillsFuture Work-Study Programme?

The SkillsFuture Work-Study Programme (WSP) was first launched at the Institutes of Higher Learning (IHLs) in 2015, in the form of SkillsFuture Earn and Learn Programme (ELP). The work-study modality of learning facilitates a stronger linkage between the curriculum taught in school, and the needs of the workplace.

Since 2015, demand from individuals and employers for various work-study programmes has been healthy. We have also launched a range of new work-study modalities, such as the Work-Study Post-Diploma (WSPostDip), Work-Study Diploma (WSDip) and Work-Study Certificate (WSCert) programmes, to cater to increasingly diverse individual and employer needs.

How is the SkillsFuture Work-Study Programme different from the SkillsFuture Earn-and- Learn Programme?

The “SkillsFuture Earn-and-Learn Programme” was rebranded in 2019 to “SkillsFuture Work- Study Programme”, such as the Work-Study Post-Diploma (WSPostDip), Work-Study Diploma (WSDip) and Work-Study Certificate (WSCert) programmes, based on the qualification that the programme culminates in and the target audience.

How long are the Work-Study Programmes?

Work-Study Programmes range from 6 weeks to 4 years, depending on the level of study, sector, job and training requirements:

• WSCert: 6 weeks to 18 months;
• WSDip: 12 – 36 months;
• WSPostDip: 9 – 18 months

Who is eligible to participate in the SkillsFuture Work-Study Programme?

Most Work-Study Programmes are available to Singaporeans and Singapore Permanent Residents who are within three years of either graduation from the ITE and Polytechnics or the Operational Ready Date for full-time National Servicemen. Exceptions apply to some WSCerts. Refer to the respective programme detail page for more information.

What is the total number of participants that will be accepted into the programme?

The total number of participants accepted may vary from sector to sector depending on the number of employers and vacancies available.

Who are the employers under Work-Study Programmes, and how are they selected?

Partner companies must be Singapore-registered or -incorporated. These companies are selected based on their ability and commitment to providing quality workplace training and meaningful career development opportunities for participants. Partners come from various sectors and include both MNCs and SMEs.

Will participants be allowed to choose their preferred employer?

Participants may indicate their preferred employer on the application form when they submit their application. Subject to the hiring and interview processes of each employer, participants may receive offers from more than one employer and may then select their preferred employer.

Will participants be bonded to their employers?

Generally, there is no bond imposed on the participant. However, for certain programmes, employers may impose a bond due to the high cost of training.

What is the SkillsFuture Work-Study Diploma?

The SkillsFuture Work-Study Diploma (WSDip) is part of the suite of SkillsFuture Work-Study Programmes offered by Institute of Higher Learning (IHLs) and appointed private providers by SSG, as well as the industry. Targeting at fresh graduates* from the Institute of Technical Education (ITE), WSDip provides them with a head-start in their careers related to their discipline of study and more opportunities to build on the skills and knowledge they acquired in school through a work-study arrangement.

*Fresh graduates within three years of graduation or Operational Ready Date for National Servicemen

How will fresh ITE graduates benefit from the programme?

ITE graduates will:

• Receive a competitive starting salary and full-time employment with participating companies
• Deepen skills through structured workplace learning, mentorship, and facilitated learning
• Acquire relevant work experience and skills valued by the industry
• Attain an industry-recognised Diploma qualification
• Receive a sign-on incentive of S$5,000*
• Potentially enjoy skills-based wage increments and career advancement pathways upon programme completion, depending on factors such as satisfactory job performance and job scope expansion*For fresh graduates who are Singapore Citizens and within three years of graduation or Operational Ready Date for full-time National Servicemen only

How long is the programme?

The duration ranges from 12 to 36 months depending on the programme, sector, job and training requirements.

Will participants be paid a salary during the programme?

Yes. To be on this programme, applicants need to be shortlisted and interviewed by participating employer(s). Successful candidates will be offered a job with competitive industry starting salaries and relevant staff benefits. The starting salary is dependent on the job role/position, as well as the employer.

Can I apply for Work-Study Programmes not related to my field of study?

No. The programme is designed to give participants a head-start in careers related to their discipline of study.

Who is eligible to participate in the programme?

Targeted at ITE graduates who are Singaporeans or PRs and are within three years of graduation (based on the graduation date as stated on the NITEC/Higher NITEC certificates) or Operationally Ready Date for full-time National Servicemen may participate in the programme.

Are employed ITE graduates eligible to participate in the programme?

Yes, those who are already employed are eligible to participate in the programmes if they are within five years of graduation from ITE, and if their employer is a participating company. However the sign-on incentive will only be applicable for participants within three years upon graduation.

Will participants be required to pay any fees?

Participants will not be required to pay any course fees for the programme, as this will be borne jointly by the Government and employers.

How much is the sign-on incentive?

Each eligible Singaporean who is successfully placed on the programme will receive a sign-on incentive of S$5,000, which will be disbursed in two tranches, subject to fulfillment of terms and conditions.

Will participants be allowed to withdraw from the programme?

Yes, participants who withdraw from the programme will be required to return the sign-on incentive. Participants are strongly encouraged to complete the programme so that they can realise its benefits. Participants who join another participating company in the same sector and are able to complete the Programme are eligible for the full sign-on incentive. Please contact your respective Programme Manager for assistance.

Will participants have to return the sign-on incentive if they are asked to leave, or if their employment has been terminated by the employer?

Participants who are asked to leave, or have their employment terminated by the employer, will be required to return the sign-on incentive. Exceptions may be granted on a case-by-case basis, based on considerations of the extent of the individual’s commitment to the programme, conduct during the programme, control over the withdrawal etc.

Will participants have to return the sign-on incentive if they join another firm which is also on the programme?

Participants who join another participating company in the same sector and are able to complete the Programme may be eligible for the full sign-on incentive. The Programme Manager will assess each case, taking into account the impact on the employer and the participant’s ability to complete the programme.

What are the SkillsFuture Work-Study Certificates (Modular Certificates and WSQ Certificates) about?

The SkillsFuture Work-Study Certificate (WSCert) is part of the suite of SkillsFuture Work- Study Programmes (WSPs) offered by Institute of Higher Learning (IHLs) and appointed private training providers. WSCert provide individuals with more opportunities, to develop new skills and knowledge, and build on what they have acquired in school, through a work- study arrangement. All WSCerts with the exception of the WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate are between 12 to 18 months in duration.

Participating employers can recruit local graduates and prepare them to take up suitable job roles. The programme is designed in collaboration with industry to ensure relevance to employers in the sector.

What are the SkillsFuture WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate about?

The SkillsFuture WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate are new work-study programmes that will equip individuals with the relevant job-role specific behavioural, mind-set and technical skills in sectors with acute demand. This pilot programme is developed in partnership between SSG, the five polytechnics, ITE and Generation. Generation is a US-based non-profit organisation founded by McKinsey & Company.

Participants will undergo an 6 to 12 weeks of intensive institutional training before seeking employment. These programmes involve employers extensively throughout the process, from developing industry-relevant curriculum to identifying suitable participants for the programme and recruitment. As an illustration, the polytechnics and ITE, together with Generation, will work with employers to identify skills found in peak performers in the specific job role, and design a bootcamp-style programme to train participants in those skills.

Who is Generation?

Generation is a US-based global non-profit organisation founded by McKinsey & Company. It develops and implements youth employment programmes that train and place young people in jobs using its unique methodology which has proven to be scalable and effective.

Generation’s youth employment programs target sectors with acute skills and manpower demands, by incorporating short training for youths developed in tight collaboration with industries and working with employers to place suitable youths into their companies.

How will individuals benefit from the programme?

WSCert (Modular Certificate and WSQ Certificate)

• Receive a competitive starting salary and full-time employment with participating companies
• Deepen your skills through structured workplace learning, mentorship, and facilitated learning
• Acquire relevant work experience and skills valued by the industry
• Attain an industry-recognised certificate
• Receive a sign-on incentive of S$5,000
• Potentially enjoy skills-based wage increments and career advancement pathways upon programme completion, depending on factors such as satisfactory job performance and job scope expansion

WSCert in Digital Marketing & Branding / for Engineer 4.0 / for Customer Service Associate

• Acquire relevant behavioural, mind-set and technical skills related to a specific job role through a short training programme before seeking employment with a company in sectors with jobs in acute demand
• Receive a training allowance upon completion of training

Receive guidance from mentors within the company

Will participants be paid a salary during the programme?

Yes, for all WSCerts with the exception of the WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate, participants will be offered a job with competitive starting salaries as part of the programme. Salaries will vary between companies, job roles, and industries.

For WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate, participants will not be paid a salary during the 6 to 12 weeks of training. However, participants will receive a training allowance upon completion of the training.

After the training, graduates will go through an interview process with the participating employer(s). Successful candidates will be offered a job with competitive industry starting salary and relevant staff benefits. The starting salary of the participant depends on the company and job role/position.

What kind of industry qualifications / certificates will I get?

Participants will receive a certificate of completion issued by respective training partner offering the WSCert.

Will graduates who attend the WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate be guaranteed a job at the end of the training?

Graduates who successfully complete the programme will be given opportunities to interview with prospective employers. Successful graduates will subsequently be offered placement. The interview process enables better matching to take place between the employer and individual.

Can participants pursue a part-time degree/part-time work during the course of the programme?

While we do not restrict participants from doing so, it is useful to note that the WsCert is a rigorous training programme that requires participants to attend lessons over the stipulated duration. As such, it may be difficult for participants to pursue other qualifications/work during the course of the programme.

Can I apply for WSCerts not related to my field of study?

No. The programme is designed to give participants a head-start in careers related to their discipline of study.

However, individuals keen to pursue the WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate may apply to the programme even if they do not have a relevant qualification. Successful applicants will undergo intensive training over 6 to 12 weeks to acquire job-specific behavioural, mindset and technical skills.

Are graduates from Junior Colleges, universities and private education institutions eligible to participate in the WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate?

Yes. These programmes are also open to all graduates from the Autonomous Universities and Private Education Institutions, as well as ‘A’ Level graduates, subject to the requirements for the specified job role.

Will everyone get the training allowance for WSCerts in Digital Marketing and Branding / for Engineer 4.0 / for Customer Service Associate?

Only Singapore Citizens are eligible for the training allowance.

Is there a minimum attendance policy in order to be eligible for incentives?

Participants are encouraged to have 100% attendance throughout the Programme. Training allowance will only be given upon successful training completion, which is subject to training provider guidelines on attendance.

Will participants be required to pay any fees for WSCerts in Digital Marketing and Branding/ for Engineer 4.0 / for Customer Service Associate?

If participants are successfully placed with a participating company after the programme, they will not be required to pay any course fees. The nett course fees payable for the programme will be borne by the employers.

How do I register for the programme?

Follow these steps:

• Click here to navigate the programme summary and listing
• Select the programme you are interested
• Click the button “Click here to Apply”
• Login via SingPass

You will be directed to the application form if you are eligible

What supporting documents am I required to submit with the application form?

If applicable, you are required to upload your resume, employer verification form, etc. The programme managers administering the application may also contact you to ask for additional information or supporting details.

What are the accepted file formats for supporting documents in the system?

You will be able to upload supporting documents in the following file formats: PDF, DOC, DOCX, JPG/JPEG, PNG

How can I update my personal information that has been automatically displayed in my application form?

You will be able to update your personal information (e.g. contact number and email address) by clicking the “Use MyInfo” button. This will replace the information that is automatically displayed in your application form with data from your MyInfo profile.

Click here for more details on MyInfo.

What is Skills Passport? How do I edit my Skills Passport for the application form?

The Skills Passport is a section dedicated to your skills, certificates and licences. The Skills Passport information that you are sharing will be included as part of your application.

Steps to edit Skills Passport:

• Click “Edit” on the relevant section to make the updates
• Edit your Skills Passport and save accordingly
• Close the tab and go back to the application form

Click “OK” in a pop-up window to refresh your details

Can I save my application form as a draft?

Yes. Please click on “Save and Exit” at the bottom of the application page.

Where can I retrieve my saved draft application?

To retrieve saved application draft, follow these steps:

• Login to MySkillsFuture portal via SingPass
• Click the Dropdown list near your name, and choose “Applications”
• Choose the SkillsFuture Work-Study Programmes Tab

Under the “Action” column, select “Edit” to continue your application form

Why am I unable to find my saved draft applications in the My Application page?

Your draft applications are automatically deleted from the system 12 months from the last modified date or when the application window of the particular award is closed.

Will I be able to submit multiple applications?

Yes, you will be able to submit multiple applications across Work-Study Programmes, limited to one application per programme and subject to approval.

Will the programme managers, administering my application, able to view my draft applications?

No, programme managers will not be able to view your saved applications in draft status.

What can I do if I realise that I have missed out an attachment in my application submission?

Please approach the contact person(s) listed in the particular programme webpage that you have applied for, to inform them that you would like to submit additional supporting documents.

Can I submit my application through a hardcopy application form?

No, you will only be able to submit your application online.

I have been rejected. Can I reuse the same application to re-apply?

No, you will not be able to reuse the previously submitted application for a new application. However, to help you in completing your new application, you will be able to retrieve the details of your past applications by navigating to the Applications page.

I am in the midst of changing my citizenship to that of a Singaporean Citizen (e.g. Pending IC collection). Will I be eligible?

Yes, you will be eligible to apply once you have been informed on the effective date of your official citizenship. Please note that the update of your citizenship status by Ministry of Home Affairs (MHA) will require some time before it is recognised by the system.

Can I complete an application with my mobile phone?

Yes, you will be able to complete the application form with your mobile phone.

Can I update my application after submission?

No. Please approach the contact person(s) listed in the particular programme webpage that you have applied to if you need to edit your application form.

How do I know my application is submitted?

Upon submission of your application, a confirmation page with your application details (e.g. Application ID, Date of Application) will be displayed. You will not receive any acknowledgement email.

Can I withdraw my application after submission?

If the status of your applicaton is ‘Submitted’ or ‘Additional Info. Required’, you will be able to withdraw your submitted application. Otherwise, please approach the contact person(s) listed in the particular programme webpage for assistance.

I have withdrawn my application earlier on, can I resubmit a new application?

Yes. You can resubmit a new application if the application window is still open.

Can I retrieve my withdrawn application?

No. Withdrawn applications are deleted permanently.

What should I do when the web page (Programme Detail or Application Form) is not responding?

Try the following steps:

• Clear cache
• Use incognito mode
• Use a different browser
• Change to a different network (avoid workplace networks and use home WiFi/4G)
• Use a different device (PC, mobile, tablet )

If the above does not work, contact SSG via portal.ssg-wsg.gov.sg. Login with SingPass to feedback the issue with:

• Details of incident (e.g. website navigation sequence, etc)
• A clear screenshot of page
• Date/Time of incident

Applicant’s full name, NRIC, contact details (mobile / email address), Application ID

How do I retrieve my application reference number or check the status of my application?

To retrieve application reference number, follow these steps:

• Login to MySkillsFuture portal via SingPass
• Click the Dropdown list near your name, and choose “Applications”
• Choose the SkillsFuture Work-Study Programmes Tab

You will then be brought to your applications page to view the application ID and it’s status

I received an email notification requesting for additional information. What should I do?

Click on the link provided in the email to login to access My Applications page. Under the “Action” column, select “Provide Additional Information” to view the comments left by programme managers and update relevant sections of your application form.

How will I know if my application is successful?

The programme managers administering your application will contact you if your application is successful.

For more information on admissions and aid, please refer to here.

Have questions about STEP? Click here to get your questions answered about STEP.

Click STEP Knowledge Portal (Students) to access resources and FAQs.

Have questions about STEP? Click here to get your questions answered about STEP.

Click STEP Knowledge Portal (For Corporates) to access resources and FAQs.

What is the SkillsFuture Level-Up Programme?

The new SkillsFuture Level-Up Programme will provide greater structural support for mid-career Singaporeans aged 40 years and above to pursue a substantive skills reboot and stay relevant in a changing economy.

What type of  funding support is available for course fees?

• • NEW From 1 May 2024, a SkillsFuture Credit (Mid-Career) top-up of $4,000, to further offset out-of-pocket course fees for selected courses that have better employability outcomes.
  • Can be used for about 7,000 selected courses that support substantive upskilling and reskilling.
    • Institutions of Higher Learning full qualifications and shorter modules that stack to a full qualification
    • MOE-subsidised full qualifications from the University of the Arts Singapore and Arts Institutions
    • SkillsFuture Career Transition Programme (SCTP), which are SSG’s train-and-place programmes in sectors with good hiring opportunities
    • Courses aligned to training requirements in Progressive Wage Model (PWM) sectors
    • Workplace Literacy and Numeracy courses.
  • The course list will be available on MySkillsFuture from 22 April 2024.

• Currently, Singaporeans qualify for the Mid-Career Enhanced Subsidy (MCES) which covers up to 90% of the fees for courses funded by SkillsFuture Singapore and at least 90% of the programme cost for Ministry of Education-funded courses.
• ENHANCED From Academic Year 2025, Singaporeans can receive subsidies for another publicly-funded full-time diploma, and qualify for the MCES.

For more information about the SkillsFuture Level Up Programme visit: https://www.skillsfuture.gov.sg/level-up-programme