About Course
Course Structure
Financial Matters
Course Schedule
About Course
Course Objectives
This course is designed to provide foundational knowledge of Information Technology Infrastructure Library (ITIL) 4 and its practices allowing learners to gain knowledge on how IT service management (ITSM) principles can improve Information technology (IT) services, focusing on key elements such as the service value system and the four dimensions of service management. Participants can learn how to improve IT services using ITIL guidelines and apply ITSM principles and practices.Course Description
This course offers the participant with comprehensive understanding of the Information Technology Infrastructure Library (ITIL) 4 concepts, terminology and principles being applied for Information Technology ( IT) Service Management. It embraces key concepts from Lean, Agile and Development Operations(DevOps) to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.Course Structure
TPG course reference No.
TGS-2024046767
Information Technology Infrastructure Library (ITIL®) 4 Foundation: Information Technology (IT) Service Management
• ITIL 4 Overview and Key Concepts (4hr)
• ITIL Service Value System (4hrs)
• Four Dimension of service management (3hr)
• ITIL Guiding Principles (3hrs)
• Key ITIL Practices (7hrs)
• Continual improvement (2hrs)
2. Instruction Methods
Interactive lectures, group discussions and projects, case studies
Upon completing the course, learners are equipped to go for the PeopleCert ITIL 4 Foundation Certification. The PeopleCert ITIL 4 Foundation certification is a starting point for advancing in IT service management and can lead to higher-level certifications like ITIL Managing Professional or Strategic Leader. Exam voucher for the ITIL 4 Foundation certification by PeopleCert is included with this course.
Financial matters
Course fees payable (incl. GST & excl. supplementary fee)
| Description | Information Technology Infrastructure Library (ITIL®) 4 Foundation: Information Technology (IT) Service Management | Total course fee |
|---|---|---|
| Full Course fee | $1,569.60 | $1,569.60 |
| Enhanced Training Support for SMEs for Singapore Citizen | $182.88 | $182.88 |
| Enhanced Training Support for SMEs - SPR & LTVP+ | $182.88 | $182.88 |
| SkillsFuture Mid-Career Enhanced Subsidy for Singapore Citizen aged 40 and above | $182.88 | $182.88 |
| SkillsFuture Baseline Funding for Singapore Citizen Aged Below 40 | $470.88 | $470.88 |
| SkillsFuture Baseline Funding for SPR/LTVP+ | $470.88 | $470.88 |
GST rate
The course fees payable above are inclusive of 9% GST rate.
Payment option
The payment needs to be made upon the application is submitted.
Allowed payment by
The course fee allows to be paid by:
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Post-Secondary Education Account (Adhoc withdrawal form);
SkillsFuture Credits (SFC);
Credit card (e-payment);
Debit card (e-payment);
PayNow (e-payment).
Refund and withdrawal policy
- Please note that a 100% refund will be available if the withdrawal request is submitted more than or equal to 14 days before the course start date.
- Please note that a 50% refund will be available if the withdrawal request is submitted less than 14 days before the course start date.
- Please note that no refund will be available if the withdrawal request is submitted on or after the course start date.
Course
Schedule
Registration Period
10 Jan 2025 - 27 Jan 2025
Course Date
17 Feb 2025 - 19 Feb 2025
Schedule Info
Duration: 3 days
Time: To be advised
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic
Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.
Time: To be advised
Delivery Mode: Classroom
Venue: Ngee Ann Polytechnic
Schedule may subject to changes. Detailed timetable will only be release upon enrolment and nearer to course commencement date.
Mode of Training
Classroom
Venue
NGEE ANN POLYTECHNIC